Guaranteed Shipping Policy
Guaranteed shipping is not the same as "date needed by". So we know there are situations that you need tents, sidewalls, or other party rental items in a hurry. So we can offer several shipping option costs from UPS / FEDEX to dedicated semi trucks. We will work with you to and give you options that best suit your needs.
Once the freight carrier has picked up a shipment, Infinity has no control over the timely delivery of the shipment or damages that may occur. If your shipment is not delivered on time, you must notify Infinity immediately so we can get a claim with the freight carrier in order to get a refund.The shipping guarantee is on the cost of the freight, not the cost of the product.
If your shipment is damaged, please do not sign the shipping papers as being “received in good order”. Make a note of the damage on the bill of lading, which the truck driver asks you to sign. Also have the driver sign the bill of lading and acknowledge the damage. This will assist you when you file your claim for damage. We will do all we can to assist you if your shipment is damaged. However, if you do not make a note of the damage on the bill of lading, it is very difficult to file a claim for damages. You must notify Infinity within 7 days of the damage. Infinity Tent Sales has several processing procedures to make sure your shipment is sent complete. If you feel something has not been delivered on your order, you must notify Infinity within 7 days. Infinity Tent Sales cannot be held liable for missing equipment past the 7 day period.
For a full list of terms & conditions, please see our sales agreement at http://tents4sale.com/tent-warranty/