Guaranteed Shipping Policy
Guaranteed shipping is not the same as "date needed by". So we know there are situations that you need tents, sidewalls, or other party rental items in a hurry. So we can offer several shipping option costs from UPS / FEDEX, LTL to dedicated semi trucks. We will work with you to and give you options that best suit your needs.
Once the freight carrier has picked up a shipment, Infinity has no control over the timely delivery of the shipment or damages that may occur. If your shipment is not delivered on time, you must notify Infinity immediately so we can get a claim with the freight carrier in order to get a refund. The shipping guarantee is on the cost of the freight, not the cost of the product.
Please inspect your shipment thoroughly upon receipt. It is the customer’s responsibility to inspect product deliveries and note any damages or shortages ON THE DELIVERY RECEIPT. Also pictures of the damage will help in the claim. It is also a good Idea to take a picture of each pallet & bundle to substantiate the amount of pieces delivered versus amount of pallets & bundles on the delivery receipt. Failure to do so will result in the denial of any claims filed. All damages and/or shortages must be reported by the customer to Infinity Tent Sales within ONE (1) BUSINESS DAY of goods receipt. Customer is responsible for filing claims through the freight carrier. Infinity may elect to assist with this process on the customer’s behalf; however, It is your responsibility to initiate the claims process. Once the product is received, You have SEVEN (7) DAYS to unpack and count the individual items inside the pallet(s) & the amount of poles from the bundles to notify us of any shortages. Infinity Tent Sales cannot be held liable for missing equipment past the 7 day period.
If you have any questions please do not hesitate to contact us.
For a full list of terms & conditions, please see our sales agreement at https://tents4sale.com/tent-warranty/